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Free 2 Day Level 2 Principles of Customer Service Course hosted by SRC

Give your staff the skills and knowledge necessary to deliver excellent customer service with our WorldHost `Principles of Customer Service’ programme, and give your business the outstanding reputation it deserves.

This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.

It covers:
• Identifying customer needs and managing expectations
• The importance of making a great first impression
• Applying customer service within your role and sector
• Communication skills to improve your customer interactions
• Leaving a lasting impression
• Planning for professional development

Course 1:
Day 1 – Mon 7th June 2021
Day 2 – Mon 14th June 2021

Course 2:
Day 1 – Tuesday 17th August 2021
Day 2 – Tuesday 24th August 2021

Time: 09:30 – 15:30

Venue: Southern Regional College, Newry

If you would like to enrol any of your team members please send their names to before COB this Wednesday 19th May with their preferred course dates.

Entrants will be accepted on a first come, first serve basis and we will do our best to accommodate your preferred dates.